AUSTIN, Texas—Virdee, Inc. introduced the completion of a nationwide rollout of specifically designed check-in kiosks for Nice Wolf Lodge. Throughout 22 of its indoor water park resorts, Nice Wolf Lodge now leverages Virdee to ship a quicker arrival expertise for visitors, whether or not they test in at in-lobby kiosks or full pre-arrival on cellular internet or by way of the model’s cellular app.
Every property is provided with Virdee-powered kiosks that embody built-in RFID wristband dispensers. These wristbands function room keys, waterpark passes, and cashless fee gadgets for meals and beverage purchases. In whole, Virdee now powers over a million check-ins yearly throughout the Nice Wolf Lodge portfolio.
“Our objective is to make the arrival expertise as straightforward, handy, and stress-free as attainable, so households can rapidly begin having fun with all of the unbelievable experiences our resorts provide,” mentioned Ramki Srinivasan, chief digital and data officer at Nice Wolf Lodge. “With Virdee’s platform, we’ve been capable of cut back congestion throughout peak arrival instances, improve visitor satisfaction, and empower our entrance desk staff to give attention to hospitality slightly than transaction processing.”
Roughly 50 p.c of arriving visitors presently use the automated Virdee check-in system, and on peak days, that determine climbs to 70 p.c. The automated check-in system additionally permits visitors to buy further facilities to additional improve their keep. Virdee additionally helps over 38,000 Room Prepared Notifications per thirty days to arriving visitors. Obtainable on each the kiosk and on the entrance desk, Room Prepared Notifications let visitors test in earlier than their room is prepared and start their resort expertise, together with entry to the indoor water park. Company obtain their wristbands and are notified digitally by way of Virdee’s platform when their room is prepared.
“The operational raise was fast,” mentioned Branigan Mulcahy, chief government officer and co-founder of Virdee. “By eradicating friction from each the bodily and digital check-in course of, we’ve helped Nice Wolf Lodge remove peak-time strains, drive upsell income, and measurably enhance each visitor NPS and entrance desk worker satisfaction.”
