DALLAS, Texas—Unifocus introduced the launch of Unifocus XiQ, a newly redesigned expertise intelligence answer that offers resort groups full management over capturing and appearing on visitor suggestions in actual time.
Unifocus XiQ (ExperienceIQ) begins with visitor expertise surveys, utilizing information to allow hospitality leaders to create and handle visitor suggestions, collect post-stay insights, and observe satisfaction tendencies throughout departments and properties.
“XiQ is greater than a survey instrument,” stated Karie Kelly, chief product and expertise officer at Unifocus. “It’s a dynamic layer of connective tissue between how groups plan, how they function, and the way visitors and workers truly expertise it. From scores to options, we’re closing the loop between suggestions and efficiency.”
Constructed for Hospitality Groups, Not Analysts
Unifocus XiQ is fitted to cell, multilingual survey distribution through e mail and QR code. Shoppers can construct surveys utilizing hospitality-specific templates and scoring fashions, view leads to actual time, and evaluate suggestions throughout time durations or properties.
Key Capabilities Embrace:
- Self-service survey builder with branded templates
- Put up-stay visitor suggestions through e mail or QR code
- Division-level benchmarking and efficiency monitoring
- Multilingual, mobile-first survey expertise
- Actual-time alerts (gentle model at launch)
“That is about making suggestions usable—not simply seen,” Kelly stated. “XiQ delivers the insights resort groups want with out the overhead that slows them down.”
A Basis for the Future
Whereas the preliminary launch focuses on visitor satisfaction, XiQ supplies the groundwork for a unified expertise intelligence layer throughout the Unifocus platform. Future enhancements will embody survey supply through visitor messaging, workers engagement capabilities, and deeper integration with Unifocus operations and labor instruments.
Long run, XiQ will join visitor and workers suggestions immediately into the programs groups use to schedule, reply, and enhance. Unifocus is beginning with visitor surveys at this time and constructing towards whole real-time, closed-loop efficiency administration.
Availability
Unifocus XiQ is on the market now to all Unifocus purchasers as an add-on to Workforce Administration or Operations. Early purchasers can start utilizing the survey builder and supply instruments instantly, with enhancements anticipated all year long.
