SAN FRANCISCO, California—Sojern and HotelKey introduced the launch of a real-time visitor suggestions integration. This native function, constructed straight into the HotelKey property administration system (PMS), permits lodges to gather and act on in-stay visitor suggestions in actual time, marking an development in visitor expertise expertise.
This new functionality builds on the partnership introduced in April 2024, which built-in Sojern’s visitor expertise options with HotelKey’s PMS to assist hoteliers develop profitability and the end-to-end visitor journey. Now, Sojern and HotelKey ship this native integration for capturing real-time visitor suggestions and rankings throughout the PMS surroundings. This innovation modernizes suggestions loops, enabling lodges to maneuver past reactive, post-stay surveys and providing a proactive, in-the-moment decision mannequin.
“Along with HotelKey, we’re not simply enhancing the visitor expertise–we’re introducing an innovation that drives visitor satisfaction by a two-way native integration for immediate visitor engagement, AI responses for real-time service at scale and well timed alerts to handle visitor points within the second,” mentioned Baskar Manivannan, vp, visitor engagement platform, Sojern. “This can be a uniquely highly effective functionality that enables hoteliers to behave on insights in actual time, creating seamless visitor experiences and stronger returns.”
The technical integration is at present being deployed throughout properties, with growth deliberate throughout HotelKey’s portfolio of over 16,000 lodges worldwide, together with Pink Roof. By surfacing in-stay suggestions in actual time throughout the PMS, resort workers can take speedy motion on service points, enhancing operational effectivity and delivering a personalised visitor expertise throughout each branded and unbiased lodges.
“The combination of HotelKey with Sojern holds nice promise for Pink Roof as we proceed to spend money on our enterprise to create worth for our franchisees and company,” mentioned Sharee Brell, senior vp of expertise, Pink Roof. “Streamlining operations and delivering real-time visitor suggestions and connectivity by the PMS is wise expertise, which we consider will end in higher service and an elevated expertise for all stakeholders.”
“As a PMS constructed for contemporary hospitality, we’re proud to associate with Sojern to convey cutting-edge capabilities to our clients,” mentioned Fareed Ahmad, CEO, HotelKey. “This integration displays our shared dedication to bringing industry-first improvements to market, empowering hoteliers with instruments that drive each operational excellence and visitor satisfaction.”
