MARKHAM, Ontario—Pacific Hospitality Group has deployed Silverware’s digital GuestX Ordering & Funds answer at their life-style properties. This group of motels contains The Meritage Resort and Spa in Napa, California; the Grand Reserve at The Meritage, additionally in Napa, California; the Paséa Resort and Spa in Huntington Seashore, California; Resort Viata in West Lake Hills, California; and the Ko’a Kea Resort & Resort in Koloa, Hawaii.
“Silverware’s mission has at all times been to set PHG up for achievement,” mentioned JB Crawford, an IT analyst and undertaking supervisor with PHG. “They try this by growing versatile software program, constructing robust integration partnerships, and offering unequalled customer support. Our operations groups are continually analyzing and bettering the efficiency of their ideas and gadgets.”
“GuestX has had a big impact on our operations,” Crawford continued. “Our groups are relying on it greater than ever earlier than. We use it for swimming pools, spas, in-room eating, cafes, and enormous live performance occasions. One factor that administration depends on is Silverware’s potential to put up to a number of PMS methods throughout our portfolio. For big, multi-PMS campuses, that is groundbreaking. Having a number of credit-card gateway integrations retains our enterprise aggressive with the varied credit-card processors.
“COVID raised hospitality expertise requirements for the foreseeable future,” Crawford added. “Touchless funds and versatile ordering should not going away. Digital expertise is now commonplace; it’s a self-service device that diners admire as a result of it’s seamless and frictionless, and house owners prefer it due to the large return on funding.”
