MARKHAM, Ontario—Oliver & Bonacini (O&B) Hospitality transitioned 30 eating places, catering, and occasion venues throughout Canada to Silverware POS. The transfer stems from a have to replace and standardize its POS methods.
Silverware develops enterprise POS options for big venue operations and deploys methods to fulfill the wants of multi-revenue operations with eating places, bars, lounges, room service, banquet, and retail amenities. O&B has areas in Toronto, Montreal, Calgary, Edmonton, and past.
“The calls for of as we speak’s diners are altering,” mentioned Charlotte Newbury, affiliate director of enterprise operations, Oliver & Bonacini Hospitality. “At high-end eating places, individuals count on personalised service with a terrific view and a one-of-a-kind culinary journey. At extra informal locations, diners might favor to be extra interactive or self-serving with their experiences. Time is treasured, and due to this fact they don’t need to wait on service associates to pay their payments; a scan, pay, and go away situation extra aptly suits their life. To assist this combine—dictated by the market and the idea—we wanted a point-of-sale answer that did all of it. It wanted to be user-friendly and provides us entry to the again finish so we might handle and keep it on our personal. Silverware has the pliability to do all that and far more.”
A criterion for O&B was discovering a POS platform that drives effectivity. The brand new system’s aim was to get meals out quicker and ship orders to the kitchen in clear methods with out lag time. The corporate additionally needed an answer that its workers would interact with since many of the wait workers are younger and cozy adopting new know-how.
Customers will be educated on Silverware in about 45 minutes, Newbury mentioned, that means the corporate doesn’t must spend a lot time or cash on coaching and retraining. As a result of all back-end programming is completed internally, its staff can troubleshoot if wanted. Sixteen workers oversee, handle, and supply back-end programming to Silverware throughout the meals service enterprise.
One of many newer options of Silverware being leveraged by O&B is GuestX for on-line ordering. The GuestX platform permits diners to put orders and pay via their cell phone by bank card, Apple Pay, and Google Pay. It’s customizable to match every restaurant’s branding and guarantee a constant expertise for diners whether or not they eat in or order out.
