NEW YORK—The NYU College of Skilled Research Jonathan M. Tisch Middle of Hospitality, in collaboration with Stayntouch and IDeaS Income Options, launched a brand new trade report, 2026 Resort Know-how Outlook: Greatest-in-Class vs. All-in-One Techniques. Led by NYU SPS Tisch Middle graduate college students, the research explores how resort operators consider and spend money on expertise, evaluating Greatest-in-Class programs, that are specialised options built-in round a core PMS, with All-in-One programs that supply a collection of capabilities by a single supplier.
Primarily based on insights from greater than 300 resort professionals throughout a variety of roles and property varieties, the analysis identifies the priorities, satisfaction ranges, and funding plans shaping the following part of resort expertise adoption.
Key Findings
Key findings from the report embrace:
- Hoteliers Favor Specialised Techniques: Amongst respondents planning to vary their tech stack, 30 % of customers of All-in-One programs intend to maneuver to Greatest-in-Class options, in contrast with 14 % of customers of Greatest-in-Class options transferring to All-in-One programs.
- Usability and Assist Drive Adoption: Ease of use and assist have been prime elements in tech choices throughout all respondents. Solely 34 % of customers of All-in-One platforms planning to change have been glad with coaching and assist.
- Greatest-in-Class Leads in Satisfaction and Retention: Customers of Greatest-in-Class programs reported greater satisfaction throughout instruments: 70 % glad with their property administration system (vs. 55 % of customers of All-in-One platforms) and 59 % glad with their income administration resolution (vs. 51 % of customers of All-in-One platforms).
- All-in-One Techniques Result in Extra Visitor-Dealing with Points: Customers of All-in-One programs reported extra reserving errors (57 % vs. 45 %), missed preferences (51 % vs. 41 %), and check-in delays (46 % vs. 23 %) in contrast with Greatest-in-Class programs.
- Know-how Maturity Shapes Technique: Amongst impartial resorts with 101–250+ rooms, 68 % adopted Greatest-in-Class programs for his or her scalability, superior performance, and information precision, whereas 54 % of resorts with 100 rooms or fewer used All-in-One platforms for his or her simplicity and affordability.
- Integration Stays a Main Problem and Alternative: With 38 % of respondents citing integration as a prime ache level, distributors have a possibility to strengthen partnerships and supply accessible APIs that improve the resort expertise expertise and maximize funding worth for resorts.
“We’re proud to associate with, and grateful for the assist of Stayntouch and IDeaS in sharing the findings of this complete resort expertise report on Greatest-in-Class and All-in-One options, particularly at a time when hoteliers depend on these instruments to boost effectivity and profitability,” stated Vanja Bogicevic, Scientific Affiliate Professor on the NYU SPS Tisch Middle and director of the HI Hub Experiential Studying Lab. “This collaboration between the trade and academia displays the school’s mission to increase entry to experiential training and foster innovation
“We’re honored to associate with NYU SPS Tisch Middle of Hospitality and IDeaS on this report,” stated Jacob Messina, chief govt officer of Stayntouch. “The findings are clear: hoteliers are selecting Greatest-in-Class options for his or her specialised performance and adaptability, with 30 % of All-in-One customers planning to make the change—greater than double the speed going the opposite path. At Stayntouch, we’ve constructed a strong associate ecosystem that solves the mixing problem, giving resorts specialised instruments that work collectively seamlessly to drive each visitor satisfaction and operational efficiency.”
“Hoteliers need constant, efficient expertise that takes into consideration their want for future progress and innovation. This report’s findings present how important integrations and collaboration are amongst hospitality expertise suppliers at the moment, with 51 % of respondents seeking to exchange or improve their expertise stack over the following 12-24 months,” stated Klaus Kohlmayr, chief evangelist and growth officer at IDeaS. “We’re happy to share the outcomes of this report with the trade and admire the distinctive collaborative efforts between IDeaS, the NYU SPS Tisch Middle, and Stayntouch, to carry the findings to fruition.”
