BETHESDA, Maryland—Stayntouch highlighted its partnership with MacNaughton Hospitality, proprietor and operator of three O‘ahu properties: Waikiki Malia, Lotus Honolulu, and Resort Renew. Stayntouch’s Greatest-in-Class PMS platform powers operations throughout MacNaughton’s portfolio, enabling sooner service, extra customized visitor experiences, and stronger operational effectivity.
MacNaughton Hospitality affords vacationers 3 ways to expertise the spirit of Hawai‘i, combining hospitality, facilities, and a connection to the island’s tradition and group. MacNaughton’s properties share a dedication to customized service and native values.
Since implementing Stayntouch PMS, MacNaughton properties have:
- Saved as much as 80 hours monthly by streamlining job administration and enhancing inner communication.
- Lowered check-in occasions by 20 p.c, streamlining the visitor arrival expertise and enhancing operational effectivity.
- Enabled real-time stock administration and cell platform flexibility, permitting faster responses to visitor wants.
- Delivered extra customized visitor experiences, fostering stronger model loyalty and consistency throughout all properties.
Carmine Iommazzo, VP of hospitality at MacNaughton Hospitality, mentioned, “Stayntouch PMS has actually helped us modernize and simplify operations throughout all three of our resorts. The platform saves our workforce a ton of time and makes the whole lot run extra easily, so we are able to focus extra on creating significant moments with our visitors. Its velocity, automation, and cell flexibility have made it simpler to ship customized, responsive service—and keep aggressive in Hawai‘i’s world-class hospitality market.”
Priya Rajamani, SVP of implementation and Assist at Stayntouch, added: “MacNaughton Hospitality actually captures the spirit of genuine, native hospitality, and we’re proud to assist help that with know-how designed for flexibility, effectivity, and private service. Our PMS provides their workforce the instruments to run easily throughout a number of properties whereas nonetheless delivering the nice and cozy, memorable visitor experiences their model is thought for.”
