BETHESDA, Maryland—Stayntouch introduced its partnership with Kixby Lodge, a 195-room boutique property in New York Metropolis. Kixby selected Stayntouch PMS for its intuitive design, which simplifies operations, improves communication throughout departments, and offers employees extra time to deal with visitor connections.
Since implementing Stayntouch PMS, Kixby has seen a number of advantages, together with:
- 25 % sooner check-in and check-out instances with an intuitive, streamlined interface.
- 40 % discount in interdepartmental miscommunication by changing radios and notes with the centralized Exercise Log and Actions Instrument for seamless communication.
- Hours saved every day with room assignments accomplished in seconds and real-time housekeeping updates.
- Integration with IDeaS G3, enabling real-time fee updates to maximise income. The built-in intuitive Reporting Module delivers clear, actionable insights.
- Streamlined pre-arrival funds by way of safe hyperlinks that free employees to deal with visitor engagement, boosting upsell alternatives.
Anu Malhotra, basic supervisor at The Kixby Lodge, stated, “Stayntouch offers us the proper mix of contemporary effectivity and boutique hospitality. Their platform empowers our group to create memorable moments, like shocking anniversary visitors with champagne and handwritten notes, whereas retaining all of the know-how effortlessly behind the scenes. What really units Stayntouch aside is the way it unites each division, turning operational simplicity into income alternatives by means of options like immediate room assignments and seamless fee hyperlinks. From implementation onward, their group proved to be true companions who perceive that in boutique lodges, know-how ought to allow hospitality, by no means overshadow it.”
Priya Rajamani, senior vice chairman of implementation and help at Stayntouch, added, “Kixby Lodge completely blends personalised service with operational effectivity, and we’re proud to be a part of that. With our cloud PMS, they’ve streamlined communication throughout their groups and enhanced the visitor expertise, whereas driving income development. Our know-how simplifies processes and empowers employees, guaranteeing that the human contact on the core of hospitality stays entrance and middle.”
