APAC: Hospitality software program supplier Agilysys has launched the findings of its 2024 APAC Hospitality Impression Research, which highlights untapped income potential for hoteliers.
Agilysys surveyed greater than 1,000 travellers from Australia, Hong Kong, New Zealand, and Singapore about their preferences and spending habits.
The examine revealed that 68 per cent of APAC travellers would enhance their resort spending for personalised experiences, with 73 per cent prepared to pay as much as 30 per cent extra for room upgrades when provided post-booking.
Moreover, 66 per cent of respondents would probably spend extra if wait occasions had been diminished throughout all resort experiences, and 68 per cent would enhance spending when a loyalty program is in place.
Regardless of excessive satisfaction ranges (86 per cent) and perceived worth for cash (61 per cent), solely 37 per cent of travellers have returned to the identical resort.
“Our analysis uncovers a transparent message: APAC travellers are prepared to spend extra for tailor-made, environment friendly, and memorable experiences,” stated Tony Marshall, VP managing director APAC at Agilysys. “Inns that fail to supply personalised visitor experiences are leaving substantial income on the desk.”
Workers interactions had been recognized as a key driver of elevated spend. 46 per cent of respondents stated that they valued workers who go the additional mile, 41 per cent appreciated personalised exercise suggestions, and 30 per cent had been influenced by workers recalling earlier conversations.
40 per cent of respondents additionally stated that they valued being given their favorite room, 28 per cent stated they’re prone to spend extra when restaurant workers remembers their preferences, and 57 per cent reply positively to small surprises like pillow sweets.
Marshall added: “To maximise profitability, hoteliers should leverage superior property administration methods that present real-time, data-driven insights into visitor preferences. By adopting a RevPAG focus, accommodations can unlock hidden income streams, improve visitor satisfaction, and foster long-term loyalty within the aggressive APAC market.”
To obtain the complete 2024 APAC Hospitality Impression Research, click on right here.
