HOLLYWOOD, Florida—Shiji introduced a major improve to Reviewpro Repute’s AI Responses function. With one click on, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and visitor suggestions to allow them to redirect employees time towards visitor service. Only one month right into a trial, HM Lodges used AI responses to answer over 82 % of 661 critiques obtained, with a response time for adverse and impartial critiques underneath 2.7 days, with a 100% response price on platforms like Google, Reserving.com, and Tripadvisor.
Reviewpro Repute’s enhanced AI Responses robotically generate drafts in response to on-line critiques, full with acknowledgment of each reward and critique. Shoppers outline their tone (formal, pleasant, empathetic, and the brand new “Enterprise Informal”), most well-liked size, and signature template, and the software integrates “Property Insights” to make sure that replies align with the model’s voice.
“AI Evaluation Responses is not only about responding quick. It lets accommodations effectively reply in a brand-aligned voice and frees employees to deal with delivering outstanding visitor experiences,” mentioned Rafael Patiño, senior director of product administration at Reviewpro Repute. “The brand new bulk technology choice takes effectivity to the following stage. It permits groups to generate responses for a number of critiques directly. This helps employees save priceless time and keep full management over the responses despatched.”
Key upgrades:
- Tailor-made Tone & Construction: Customers now select from enhanced tone choices—formal, pleasant, empathetic, and the versatile “Enterprise Informal”
- Workflow Visibility: The brand new “AI Response Generated” icon and devoted filters allow managers to trace which critiques are draft–prepared and that are stay, eliminating oversight.
- Bulk Replies: One-click bulk response functionality permits hoteliers to generate contextual replies for 20+ critiques concurrently.
- Intentional Co–Pilot Design: Hoteliers retain full editorial management, with each draft reviewable and editable earlier than publishing.
