SAN FRANCISCO, California—Canary Applied sciences introduced that Omni Inns & Resorts has chosen Canary to boost the in-stay visitor expertise at its properties. Omni will leverage Canary’s Visitor Expertise Platform throughout its portfolio to create extra linked, customized stays for each visitor.
Omni Inns & Resorts operates in additional than 50 locations throughout the USA. By adopting Canary, Omni is updating how friends entry info and work together with resort groups.
“Omni Inns & Resorts is concentrated on delivering considerate, memorable experiences at scale,” mentioned DJ Singh, vice chairman of worldwide gross sales at Canary Applied sciences. “With Canary’s AI Visitor Messaging and Digital Compendium, Omni will have interaction friends in actual time, cut back friction, and guarantee friends can all the time get the solutions they want whereas liberating groups to concentrate on in-person service.”
With Canary’s AI Visitor Messaging, Omni will use SMS, WhatsApp, and different most popular channels to speak with friends immediately throughout 100+ languages, Canary’s Digital Compendium supplies a centralized, mobile-friendly hub for resort info, facilities, and companies, decreasing inbound questions by making it simpler for friends to search out what they want all through their keep.
“At Omni Inns & Resorts, our purpose is to create experiences that really feel seamless, private, and rooted in real service,” mentioned Gustaaf Schrils, Chief Info Officer at Omni Inns & Resorts. “Canary helps us lengthen that dedication by making info extra accessible and communication extra responsive, whereas giving employees extra time to make significant connections.”
