SAN FRANCISCO, California—Canary Applied sciences introduced a world rollout of AI Voice expertise with Wyndham Motels & Resorts. Hundreds of Wyndham franchisees around the globe will now make the most of Canary’s AI Voice expertise.
Wyndham franchisees already leverage a number of Canary options with Wyndham’s bigger visitor engagement platform to modernize check-in, talk with visitors over textual content, and provide customized upsells. Canary’s AI Voice provides calls to this group of options, making a unified AI expertise throughout all visitor touchpoints and channels. With AI Voice, visitors can get immediate, customized responses 24/7. The rollout follows a profitable pilot by Wyndham at greater than 700 resorts earlier this 12 months.
“AI Voice ushers in a brand new period of hospitality innovation, the place clever, hotel-specific AI transforms each visitor interplay,” stated Harman Singh Narula, co-founder and chief govt officer of Canary Applied sciences. “We’re proud to increase our partnership with Wyndham to proceed redefining the visitor expertise. Trade information exhibits that resorts miss as much as 30 p.c of inbound calls, a 3rd of that are to make a reserving. With Canary’s AI Voice, resorts can now guarantee one hundred pc of calls are answered, making it smarter, sooner, and extra rewarding for resorts and vacationers alike.”
AI Voice is a part of Canary’s Omnichannel AI platform, which streamlines visitor communications throughout calls, textual content, and webchats. AI Voice solutions each name, eliminating missed alternatives and lengthy maintain occasions. As a substitute, visitors get immediate assist and customized responses to visitor questions.
“Canary is an important associate for Wyndham, and this expanded collaboration is one other instance of how, with their assist, we proceed placing house owners first,” stated Scott Strickland, chief industrial officer, Wyndham Motels & Resorts. “Our franchisees need expertise that’s straightforward to undertake, confirmed to work, and that provides them an actual aggressive edge. By leaning into AI early and at scale—together with options like Canary’s AI Voice—we’re serving to resorts seize extra income, ship sooner service, and meet visitors the place they’re.”
